[vc_row][vc_column][vc_column_text]Thank you for shopping at 1-2-Taste. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 3 days of the receipt of the product.
Before you return a product, please make sure that:
- The product was received not more than 3 days ago.
- The product is in its original packaging
- Please ensure upon taking product sampling no contamination occurs.
Please contact us before you send the product:
- By phone number: +91 94990 27679.
- By email: [email protected].
- By visiting this page on our website: http://devindia.12taste.com/ and using our online chat.
If you are sending the product for return, please do so with its original packing.
The product will be replaced in case of confirmed quality deviation or error in supply.
Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.
Damaged items
If you received a damaged product, please notify us immediately for assistance. Please make sure to take pictures of goods received in damaged condition.
Sale items
Refunds only apply to regular priced items, not sale items, according to the policy.
Cancellation
Orders with payment confirmed or shipped ex supplier can no longer be cancelled.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: +91 94990 27679
- By email: [email protected]
For all orders of 1-2-Taste Best Price Challenge on IFF products (Starting from 16th August 2023)
Same Day Dispatch
Applicable for those orders received before 12PM with full payment (Incase of COD 25% payment)
Goods Return
- Shipping charges to be borne by the customer
- Other conditions are same
[/vc_column_text][/vc_column][/vc_row][vc_row el_id=”FAQs”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10″][vc_column_text]
FAQs about shipping & delivery
[/vc_column_text][vc_tta_accordion title_tag=”h3″ section_title_tag=”p” style=”flat” color=”white” spacing=”4″ c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is the average delivery time for orders?” tab_id=”1715242793275-ab30ca72-f368″][vc_column_text]The estimated delivery time for orders can vary depending on several factors, including the product availability, supplier location, and the delivery address. We provide an estimated shipping date on product pages to give you an idea of when your order is expected to be dispatched.
To calculate the estimated delivery date, you need to take into account the dispatch date and the shipping time of the delivery company. This allows us to provide you with an estimated timeframe for when you can expect your order to arrive.
However, it’s important to note that unforeseen circumstances or logistical challenges may occasionally cause delays in delivery. In such cases, we will strive to keep you informed and provide updates regarding any potential delays or issues concerning your order. If you have an urgent need for your ingredients or require a more precise delivery estimate, we recommend contacting us directly at +919952904679 during regular business hours or emailing us at [email protected] . Our team will be happy to assist you and provide you with the most accurate information regarding your specific order.Remember, we are committed to ensuring a smooth and timely delivery process for your orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any restrictions on the geographical locations you ship to?” tab_id=”1715242793322-34a8b855-8e29″][vc_column_text]Certainly! At 1-2-Taste, we work with local, regional, and global suppliers, which allows us to cater to various geographical locations. We have the capability to ship to a wide range of destinations both within, and outside of, our operating region.
However, it’s important to note that there might be certain restrictions or limitations depending on the specific destination and product. Factors such as customs regulations, import licences, and legal requirements vary from country to country.
To provide you with accurate information regarding shipping to your specific location, we kindly request you to provide us with the destination details. We will need to consult with our logistics team and provide you with the necessary information regarding any shipping restrictions or requirements that may be applicable.
Reach out to our dedicated Customer Success team at +919952904679 during regular business hours or email us at [email protected] , and provide all relevant details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track the progress of my order, from processing to shipping?” tab_id=”1715242973672-c77e7748-224e”][vc_column_text]Absolutely! At 1-2-Taste, we understand the importance of being able to track your order throughout the process. Once you place an order with us, you will receive an order confirmation email containing the details of your purchase.
To track the progress of your order, simply log in to your account on our website using the credentials you created during the checkout process. Within your account, you will find an order history section where you can view the status of your order, from processing to shipping.
As your order progresses, we will provide updates, including the preparation and packaging of your items, as well as the shipping details. You may receive further email notifications with tracking information once your order has been shipped. This will allow you to monitor the delivery status and estimated arrival date of your package.
Please note that the availability of tracking information may depend on the shipping method chosen and any applicable carrier services. If you have any specific questions or concerns regarding the tracking of your order, please reach out to our Customer Success team at +919952904679 during regular business hours or email us at [email protected] . They will be happy to assist you further.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you handle any issues with damaged or compromised ingredient packaging?” tab_id=”1715243009626-25a87bce-3c6c”][vc_column_text]When it comes to any issues with damaged or compromised ingredient packaging, we at 1-2-Taste understand the utmost importance of ensuring the integrity and quality of the products we sell. We have stringent procedures in place to address such situations promptly and effectively.
If you happen to encounter any concerns regarding damaged or compromised ingredient packaging upon receipt of your order, we kindly request that you follow these steps:
Upon delivery, carefully inspect the packaging for any visible signs of damage or compromise. If you notice any issues, promptly notify the delivery personnel and make a note of it on the delivery receipt or electronic proof of delivery, if applicable.
Take photographs of the damaged or compromised packaging as evidence of the issue. Contact our dedicated Customer Success team as soon as possible at +919952904679 during our regular business hours or email us at [email protected] , providing all relevant details, including your order number, a description of the issue, and any supporting evidence such as photographs.
Our Customer Success team will address your concern and work towards a satisfactory resolution. This may involve coordinating with our logistics partner or initiating a replacement or refund process, depending on the specific circumstances.
We strive to ensure that our customers receive their ingredients in optimal condition, and we apologise for any inconvenience caused by damaged or compromised packaging. Rest assured, we will make every effort to resolve the issue swiftly and to your satisfaction.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you handle any issues with delayed or lost ingredient shipments?” tab_id=”1715243044815-11b19fb8-a490″][vc_column_text]At 1-2-Taste, we take pride in ensuring a robust supply chain and addressing any concerns that may arise with the utmost diligence.
In the unfortunate event of a delayed or lost ingredient shipment, we have well-established protocols and dedicated teams in place to manage such situations promptly and effectively. Upon being made aware of an issue, we immediately initiate a thorough investigation to ascertain the cause and location of the delay or loss. This may involve coordinating with our trusted logistics partners and relevant stakeholders to expedite the resolution process.
While each situation may differ based on the circumstances, we are committed to keeping our valued customers well-informed throughout the process. Transparency and effective communication are key pillars of our approach. We will provide regular updates regarding the status of the shipment and work diligently to resolve the issue in the shortest possible time frame.
To prevent such situations from occurring in the first place, we collaborate closely with our suppliers and logistics partners to ensure the timely and secure delivery of ingredients. However, we understand that unforeseen circumstances can arise despite our best efforts. In such cases, our priority remains minimising any disruptions to your operations and swiftly rectifying the situation.
If you encounter an issue with a delayed or lost ingredient shipment, I kindly request that you contact our esteemed Customer Success team immediately. They possess the knowledge and resources to address your concerns proficiently. You may reach them at +919952904679 during our regular business hours or gain their attention by sending an email to [email protected].[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any discounts or promotions available for bulk orders?” tab_id=”1715243091302-9617ace3-7763″][vc_column_text]For larger quantities, we recommend reaching out to us directly for pricing information. We strive to provide complete transparency between suppliers and 1-2-Taste regarding sales prices.
Please Call or WhatsApp on +919952904679 or email us at [email protected] for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track the status of my order or shipment?” tab_id=”1715243309790-5c543c72-3088″][vc_column_text]http://devindia.12taste.com/in/returns-refunds-cancellation-policy/
Estimated Delivery Date:
On product pages you will find an estimated shipping date.
Supplier dispatch date together with shipping time of the delivery company allow calculation of the estimated delivery date.
If you have an urgent need for your ingredients, please contact us to let us know your request.
Contact data:
By phone: +919952904679
By email: [email protected]
By visiting any page on our website: http://devindia.12taste.com and using our online chat.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][mvc_advanced_button align=”center” btn_text=”To all FAQs” use_theme_fonts=”yes” btn_url=”url:https%3A%2F%2Fwww.12taste.com%2Ffrequently-asked-questions%2F|title:FAQs” caption_url=”” btn_clr=”#ffffff” btn_bg=”#e6007e” btn_radius=”5″ caption_urls=”” caption_urlss=””][/vc_column][/vc_row]
