Symrise – English Strawberry (OS)

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Background

The marketplace is designed to streamline the procurement and logistics of food ingredients for businesses of all sizes. By integrating advanced features such as AI assistance, flexible payment options, and efficient shipping methods, the platform ensures a seamless and reliable shopping experience.

Buying process

Request a quote
With most products you can request a quote online. On the product page, select the SKU and number required. Then click ‘Request quote’. This will bring you to the quote form. Fill you personal data and any specific questions or comments you may have. Post submission we will reach out to you soonest with a price quote. Would you have any other questions you can always email or chat with us online

Checkout and Payment Options
Customers can complete their purchase at checkout using standard payment methods or opt for ‘Pay by invoice’ and make use of a default 30 day payment term.

Payment terms
When a customer uses ‘Pay by invoice’ for the first time, we will do a credit check to assess the payment terms we can offer and confirm them. Subsequently we will process the order. The approval process normally takes maximum one business day.Once customers are granted credit terms, ‘Pay by invoice’ becomes an easy checkout process for repeat orders.

My Portfolio
For ease of repeat purchases, you can use the ‘My Portfolio’ feature. This tool saves previous orders and personalizes the shopping experience, making reordering more efficient.

AI Assistance
Our AI assistant, Fifi, is available via online chat to help customers locate specific ingredients. Fifi supports multiple languages, enhancing accessibility for a global customer base.

Shipping Process

Account and Address Requirement
Customers must create an account and provide a shipping address to receive accurate delivery estimates. The system automatically calculates the estimated time of arrival (ETA) for products based on the provided address.

Stock Information
For products kept in inventory, the platform displays current stock levels. We ensure that samples are always available and stock regular quantities for immediate dispatch.

Shipping Costs and Options
Shipping costs vary based on the product and destination. While we strive to find the best shipping options, priority is given to speed and reliability, especially for sample shipments. Our goal is to deliver products promptly while ensuring they arrive in perfect condition.

Issue Resolution
If you encounter any issues with delivery or the quality of the products received, please contact us immediately. Have the packing slip ready to reference your order. In cases of damage, we also ask that you include photographs showing the condition of the goods upon arrival. This information is crucial for swift resolution and handling of your concerns.

Additional Support
For any questions or further assistance, please do not hesitate to contact our customer support team. We are here to help make your buying and shipping experience as smooth and efficient as possible.