MATRIX – COCONUT FLAVOUR OIL – 7130606

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Background

The marketplace is designed to streamline the procurement and logistics of food ingredients for businesses of all sizes. By integrating advanced features such as AI assistance, flexible payment options, and efficient shipping methods, the platform ensures a seamless and reliable shopping experience.

Buying Process

Checkout and Payment Options
Customers can complete their purchase at checkout using standard payment methods or opt for payment terms if it’s their first purchase. First-time buyers need to request payment terms, which are subject to approval based on our credit assessment process.

My Portfolio

For ease of repeat purchases, customers are encouraged to use the ‘My Portfolio’ feature. This tool saves previous orders and personalizes the shopping experience, making reordering more efficient. Once customers are granted credit terms, they can opt to ‘Pay by invoice’ for subsequent orders, streamlining the buying process.

AI Assistance

Our AI assistant, Fifi, is available via online chat to help customers locate specific ingredients. Fifi supports multiple languages, enhancing accessibility for a global customer base.

Shipping Process

Account and Address Requirement
Customers must create an account and provide a shipping address to receive accurate delivery estimates. The system automatically calculates the estimated time of arrival (ETA) for products based on the provided address.

Stock Information
For products kept in inventory, the platform displays current stock levels. We ensure that samples are always available and stock regular quantities for immediate dispatch.

Shipping Costs and Options
Shipping costs vary based on the product and destination. While we strive to find the best shipping options, priority is given to speed and reliability, especially for sample shipments. Our goal is to deliver products promptly while ensuring they arrive in perfect condition.

Issue Resolution

If you encounter any issues with delivery or the quality of the products received, please contact us immediately. Have the packing slip ready to reference your order. In cases of damage, we also ask that you include photographs showing the condition of the goods upon arrival. This information is crucial for swift resolution and handling of your concerns.

Additional Support

For any questions or further assistance, please do not hesitate to contact our customer support team. We are here to help make your buying and shipping experience as smooth and efficient as possible.